Shipping Policy
Please read our shipping policy carefully before placing an order with Easy Customize.
1. Shipping Coverage
Easy Customize currently provides shipping and delivery services within Pakistan only. We do not offer international shipping or delivery outside Pakistan at this time.
2. Shipping Charges
Shipping charges within Pakistan usually range from Rs. 200 to Rs. 300. The final delivery charge may vary depending on your city, parcel size, product weight, courier service, and delivery location.
3. Processing and Production Time
As our products are customized and made to order, standard production time is usually 3 to 4 working days after design approval and confirmation of the required 50% advance payment.
4. Estimated Delivery Time
After dispatch, delivery time may vary depending on your city and courier service. Major cities may receive parcels earlier, while remote areas may require additional delivery time.
5. Order Tracking
Once your order is dispatched, courier tracking details may be shared with you through WhatsApp, email, or another available contact method where applicable.
6. Accurate Delivery Information
Customers must provide a complete and correct delivery address, active mobile number, city name, and recipient details. Easy Customize will not be responsible for delivery delays, failed delivery, or additional charges caused by incomplete or incorrect information provided by the customer.
7. Courier Delays
Easy Customize makes every reasonable effort to dispatch orders on time. However, courier delays caused by weather conditions, public holidays, strikes, road closures, operational issues, or other circumstances beyond our control may occur.
8. Failed Delivery or Unclaimed Parcels
If a parcel is returned due to an incorrect address, unavailable recipient, refused delivery, or failure to collect the parcel, the customer may be responsible for additional shipping charges for re-dispatch.
9. Damaged Parcel on Delivery
If your parcel appears damaged at the time of delivery, please take clear photos or video of the parcel and product and contact Easy Customize within 48 hours. We will review the matter according to our Returns, Refunds, and Exchange Policy.
10. Contact Us
For shipping-related questions, delivery updates, or order tracking support, please contact Easy Customize through WhatsApp or email.
Easy Customize Support
WhatsApp: +92 336 3322089
Email: info@easycustomize.pk | easycustomize.pk@gmail.com
Website: easycustomize.pk