1. Customized Products

Easy Customize creates personalized and made-to-order products based on the customer’s selected photo, name, text, logo, design, color, size, or other requirements. Because these products are specially made for each customer, they cannot normally be resold or reused.

2. No Return or Refund for Change of Mind

Customized products are generally not eligible for return, exchange, or refund if you change your mind after placing the order, do not like the selected design, choose the wrong product, provide incorrect information, or approve a design that later needs changes.

3. Design Approval Responsibility

Customers are responsible for checking all names, spellings, dates, photos, colors, text, and design details before approving a design preview. Easy Customize will not be responsible for errors that were approved by the customer before printing or production.

4. Eligible Return or Replacement Cases

A return, replacement, correction, or refund may be considered only if the delivered product is:

• Damaged during delivery.
• Defective due to a production issue.
• Different from the confirmed and approved order.
• Missing an item from a confirmed order.

5. Reporting an Issue

If you receive a damaged, defective, incomplete, or incorrect item, you must contact Easy Customize within 48 hours of delivery. Please share your order details along with clear photos or a video showing the issue.

6. Review and Resolution

After receiving your complaint and evidence, our team will review the case. If the issue is verified, Easy Customize may offer a replacement, correction, partial refund, full refund, or another suitable solution depending on the nature of the issue.

7. Refund Method and Processing Time

If a refund is approved, it will normally be sent through the original payment method, bank transfer, Easypaisa, JazzCash, or another mutually agreed method. Refund processing time may take 5 to 10 working days after approval, depending on payment provider processing time.

8. Delivery Charges

Delivery charges are generally non-refundable once the parcel has been dispatched. However, if Easy Customize sends an incorrect or defective product, the return or replacement delivery cost may be covered by us after review and approval.

9. Color and Print Variation

Minor differences in color, brightness, placement, print tone, or material texture may occur due to screen settings, lighting, printing process, and product material. Such minor variations are not considered defects and are not eligible for return or refund.

10. Incorrect Customer Details

Easy Customize is not responsible for incorrect names, spellings, photos, addresses, phone numbers, sizes, or other details provided by the customer. Please review all details carefully before confirming your order.

11. Order Cancellation

Order cancellation may be requested before design approval and before production begins. Once a customized design is approved, printed, or production has started, cancellation and refund may not be possible because the product is made specifically for the customer.

12. Contact Us

For any return, replacement, or refund request, please contact us with your order details and supporting photos or video. We will review your request and try to provide a fair resolution.