1. Information We Collect

When you place an order, contact us, submit a form, or interact with Easy Customize through our website, WhatsApp, social media, or email, we may collect information such as your name, phone number, email address, delivery address, order details, payment confirmation, and customization requirements.

2. Photos, Designs and Personalized Content

For customized products, we may collect photos, names, messages, logos, artwork, text, and other design details provided by you. This information is used only to create, process, confirm, and deliver your personalized order.

3. How We Use Your Information

Your information may be used for the following purposes:

• To process and confirm your customized order.
• To create your selected personalized product.
• To contact you regarding design approval, payment, delivery, or support.
• To arrange courier delivery within Pakistan.
• To respond to customer service requests, complaints, returns, exchanges, or refunds.
• To improve our products, website, and customer experience.

4. Payment Information

Easy Customize may receive payment screenshots, transaction references, and payment confirmation details for order verification. We do not ask customers to share ATM PINs, debit card PINs, passwords, OTP codes, or other sensitive banking security information.

5. Sharing of Information

We do not sell, rent, or trade your personal information. Your information may only be shared where necessary with trusted service providers, such as courier companies, payment providers, website hosting services, or printing and production partners, only for order processing and delivery purposes.

6. Delivery Information

Your name, phone number, and delivery address may be shared with the courier service for delivery of your order. Please provide accurate delivery details to avoid delays, failed delivery, or additional shipping charges.

7. Cookies and Website Data

Our website may use cookies or similar technologies to improve website performance, understand visitor activity, remember preferences, and provide a better browsing experience. You may disable cookies through your browser settings; however, some website features may not work properly.

8. Marketing Communication

With your permission, Easy Customize may send updates about new products, offers, seasonal gifts, or promotions through WhatsApp, email, or social media. You may request to stop receiving promotional messages at any time by contacting us.

9. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no website, online platform, or electronic transmission can be guaranteed to be completely secure.

10. Retention of Information

We may keep your order details, design files, and contact information for a reasonable period for order records, customer support, repeat orders, legal requirements, dispute resolution, and business operations. You may contact us if you want to request deletion of your information, subject to applicable legal and operational requirements.

11. Customer Responsibility

Customers are responsible for ensuring that they have permission to share any photo, logo, artwork, text, trademark, or design submitted for customization. Easy Customize is not responsible for privacy, copyright, trademark, or other claims related to customer-provided content.

12. Third-Party Links

Our website or social media pages may include links to third-party websites, payment services, courier tracking pages, or social platforms. Easy Customize is not responsible for the privacy practices, content, or security of third-party websites.

13. Children’s Privacy

Easy Customize does not knowingly collect personal information from children without the involvement or consent of a parent or guardian. If you believe a child has provided personal information to us, please contact us so we can review the matter.

14. Changes to This Privacy Policy

Easy Customize may update this Privacy Policy from time to time. Any updated version will be published on this page. By continuing to use our website or services, you agree to the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy, your personal information, or how we use your data, please contact Easy Customize through WhatsApp or email.