1. Customized Products

Easy Customize provides personalized and made-to-order products based on the customer’s selected photo, name, text, logo, design, color, size, or other requirements. Since these items are made specifically for each customer, exchanges are limited.

2. Exchange Eligibility

An exchange may be considered only if the product received is damaged, defective, incomplete, or different from the confirmed and approved order.

3. Non-Exchangeable Cases

Customized products cannot be exchanged in the following situations:

• Change of mind after placing the order.
• Customer does not like the selected design, color, or product style.
• Incorrect name, spelling, photo, text, size, or other details provided by the customer.
• Errors in a design that was approved by the customer before printing.
• Minor color, print tone, placement, or material texture variation.
• Product has been used, washed, damaged, or altered after delivery.

4. Reporting an Exchange Request

If you receive a damaged, defective, incomplete, or incorrect item, please contact Easy Customize within 48 hours of delivery. You must share your order details along with clear photos or a video showing the issue.

5. Exchange Review Process

After receiving your request and evidence, our team will review the matter. If the issue is verified, Easy Customize may offer a replacement, correction, or exchange with the same product or an equivalent product, depending on availability.

6. Exchange Delivery Charges

If the exchange is approved due to an error, defect, or incorrect item from Easy Customize, the return or replacement delivery cost may be covered by us. In all other cases, delivery charges may be payable by the customer.

7. Product Availability

Exchange or replacement is subject to product, material, color, size, and printing availability. If the same product is unavailable, Easy Customize may offer an equivalent alternative, store credit, refund, or another appropriate solution after discussion with the customer.

8. Design Approval Responsibility

Customers are responsible for checking all names, spellings, dates, photos, colors, text, and design details before approving a design preview. Easy Customize will not be responsible for errors approved by the customer before production.

9. Contact Us

For an exchange request, please contact us with your order details and supporting photos or video. We will review your request and try to provide a fair resolution.